Last updated: 10/10/2026
 

Welcome to Wilko's. These terms apply when you use our website at wilkos.co.nz, make a booking, enquire about a function, or buy anything from us online. They're here so everyone knows where they stand. By using the website or booking with us, you agree to them.

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Wilko's is a restaurant and bar at 157 Point Chevalier Road, Point Chevalier, Auckland, operated by Unknown Hospitality Limited (NZBN 9429053521217). "We", "us" and "our" means that company. "You" means anyone using our website or services.

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At a glance

• Book through our website or give us a call. If plans change, let us know as early as you can.

• Tell us about any allergies or dietary requirements when you book.

• We serve alcohol responsibly and may ask for ID. Please don’t be offended if we ask.

• Nothing in these terms takes away your rights under New Zealand consumer law.

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Bookings

Making a booking

Online bookings are made through our booking partner, Now Book It. When you book, please give us accurate details, including a phone number we can reach you on. A booking is confirmed once you receive a confirmation from us or our booking platform.

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We also welcome walk-ins whenever we have space, although we can't guarantee a table without a booking.

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If your plans change

If you need to change or cancel your booking, or your group ends up smaller or larger than planned, please let us know as early as you can. It helps us look after everyone, and it means someone else might get to enjoy the table.

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Larger groups and special events

For larger groups, special events or busy periods, we may ask for a deposit or confirm particular booking and cancellation terms. If that applies to your booking, we'll tell you clearly before you confirm it.

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Arriving late and table times

We'll hold your table for 15 minutes after your booking time. After that, we may need to release it if we can't reach you. If you're running late, a quick call makes all the difference.

On busy nights we may need the table back after 2 hours. If so, we'll let you know when you book.

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If we need to change your booking

Occasionally, things outside our control mean we have to change or cancel a booking. If that happens we'll contact you as soon as possible and do our best to find you another time.

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Functions and venue hire

We host private functions in our dining room, bar and courtyard, as well as full venue hire. Function bookings are confirmed with a separate function agreement, which sets out the menu, pricing and any deposit, minimum spend or cancellation terms for your event.

 

If there's any difference between that agreement and these terms, the function agreement applies. To make an enquiry, email claire@wilkos.co.nz.

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Special events and set menus

From time to time we run special evenings, set menus and ticketed events. Each one may have its own booking and cancellation terms, which we'll share at the time of booking.

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Menus, prices and dietary requirements

Our menus change with the seasons and what's good at the time, so the menu on our website is a guide to what you can expect rather than a guarantee. Dishes, drinks and prices may change without notice.

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All prices are in New Zealand dollars and include GST. No surcharge on public holidays; 1.5% charge for PayWave and credit cards.

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Please tell us about any allergies or dietary requirements when you book, and remind your server when you arrive. We'll always do our best to look after you, but our kitchen handles common allergens including nuts, gluten, dairy, eggs, fish and shellfish, so we can't guarantee that any dish is completely free from them.

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Alcohol and host responsibility

We're a licensed venue and serve alcohol in line with the Sale and Supply of Alcohol Act 2012 and our licence conditions. That means:

• we won't serve alcohol to anyone under 18, and we may ask for approved photo ID

• we won't serve anyone who is intoxicated

• we'll always have food, water and low or no alcohol options available

• we'll help arrange safe transport home if you need it

Our licence requires us to close by 10pm. We may refuse service or ask anyone to leave where we believe that's needed to keep our guests, team or neighbours safe and comfortable.

Children are welcome when dining with a parent or guardian.

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Gift vouchers

Gift vouchers are valid for 12  months from purchase, can be used on food and drink at Wilko's, and can't be exchanged for cash. Please treat them like cash, as we can't replace lost vouchers.

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Using our website

You're welcome to browse our website and use it to learn about Wilko's and make bookings. When you use it, please don't:

• use it for anything unlawful, or to harass, abuse or discriminate against anyone

• make false or misleading bookings or enquiries

• upload viruses or any other harmful code, or try to get around the site's security

• scrape, copy or collect information from the site or about other people using it

• copy, sell or reuse any part of the website without our written permission

We may suspend or refuse access to anyone who breaks these terms.

We work hard to keep the information on our website accurate and up to date, but things like opening hours, menus and event details can change. If something important doesn't look right, please check with us directly.

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Our content

The Wilko's name, logo, photography, video, menus and written content on this website belong to us or the people we've licensed them from. You're welcome to share links to our website and posts. Please don't reproduce or use our content for commercial purposes without asking us first.

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Reviews, feedback and ideas

We love hearing from you. If you send us feedback, suggestions or ideas, we're free to use them to improve Wilko's without owing you anything for them.

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If you tag us, review us, or share photos of your visit on social media, we may reshare that content on our own channels, crediting you where we can. If you'd rather we didn't, just let us know and we'll take it down.

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Anything you post publicly about us needs to be honest and must not be defamatory, offensive or infringe anyone else's rights.

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Third-party services

Parts of our website rely on other providers, including our booking platform and social media. Their own terms and privacy policies apply when you use their services, and we aren't responsible for their websites, content or availability.

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Your consumer rights

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that can't be excluded.

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If you're booking or buying for business purposes (for example, a corporate function), you agree that, to the extent allowed by section 43 of the Consumer Guarantees Act 1993, that Act doesn't apply.

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Our liability

We aim to keep our website running smoothly, but we can't promise it will always be available or free from errors.

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To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website or services, including loss of profit or data. Where we are liable, our total liability is limited to the amount you paid us for the food, drink, event or product concerned.

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Privacy

How we collect and use personal information is explained in our Privacy Policy.

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Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, and the terms that apply to a booking are the ones in place when that booking was made.

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New Zealand law

These terms are governed by New Zealand law, and any disputes will be dealt with by the New Zealand courts.

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Get in touch

Questions about these terms, a booking, or anything else? We'd love to hear from you.

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Wilko's

Unknown Hospitality Limited

157 Point Chevalier Road, Point Chevalier, Auckland 1022

Email: hello@wilkos.co.nz

Phone: +64 9 281 4949​

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